August 2003
GT Electrical Attend Domestic & General TEQ Award's Night
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At an evening reception and dinner in the delighful surrondings of Newmarket, Suffolk, Vivienne and Nigel were presented with the Award for Kitchen Appliance Repairs. Commenting on the evening, Nigel said:
"Winning this award is recognition of the sheer commitment of the team to provide excellent customer service,"
He went further, adding:
"We are particularly happy to win this award because it represents the views of the people that matter most - our customers. We will continue to provide our quality service and look forward to even greater success in the future."
Vivienne Bell, proprietor, added:
"As I said last month on discovering we'd won, being are a small family business it's a great boost knowing that our customers appreciate all we do, and gave us such good feedback."
The award and crystal bowl have taken pride of place back at GT Electrical's Hull offices, a reminder of the evening and all the hard work put in by the team every day.
A full report and details can be found via the Domestic & General website, or directly by clicking here
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.jpg) Vivienne Bell, Lawrence Harrison of Domestic & General and Nigel Bell of G T Electrical, Hull
 Vivienne Bell, Proprietor, G T Electrical, Hull, with the award
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July 2003
GT Electrical Win Prestigious Domestic & General TEQ Award
In one of the largest independent survey of domestic appliance repair standards in the UK, GT Electrical of Hull came out on top today, winning the prestigious Total Excellence & Quality (TEQ) Award from Domestic & General.
Nearly 200,000 Domestic & General customers filled in post repair questionnaire to pick out the best appliance repairers in the country. They marked GT Electrical on such points as:
- First contact with the repairer
- Punctuality
- Politeness
- and efficiency
Vivienne Bell, proprietor, said:
"It's a fantastic achievement, winning this award for the first time. We are a small family business based on the personal touch, and it's nice to know that our customers appreciate this with the presentation of this award."
She went further by adding:
"I would just like to thank all our customers for giving such positive feedback, and look forward to continuing that level of service throughout 2003."
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April 2003
New Vans Have Arrived
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Nigel took delivery of the new Citreon Berlingo van's in late December and both have now been running for just over 3 months. Apart from a couple of little niggles in the New Year they're doing sterling work delivering our staff to your door in quicktime.
Sign writing is underway, so keep your eyes out for them on the streets of East Yorkshire and North Lincolnshire!
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January 2003
Bye bye Mandy, hello Mandy!
After many years service, Mandy Galloway retired in December, leaving GT Electrical's office filing and support in the capable hands of... Mandy!
After several week's of interviews the new Mandy, an experienced secretarial and admin person, started shortly after Christmas to pick up where Mandy left off.
"It's been strange having someone retire after so many years service, you get used to them being there", said proprietor Vivienne Bell. "But new Mandy is picking things up quickly". When asked about the coincidence over names, Vivienne replied, "Yes, it's a coincidence, and it's confused alot of our suppliers and agents, hearing a different voice, but seeing the same name!. Covering East Yorkshire & North Lincolnshire
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